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| Urgency | First human ack | Vendor accepted | Scheduled | Resolved |
|---|---|---|---|---|
| emergency | 15m | 30m | 1d | 1d |
| today | 1h | 4h | 1d | 3d |
| this week | 8h | 1d | 5d | 7d |
| whenever | 1d | 3d | 14d | 30d |
| Ladder | Repeat every (min) | Repeats | Climb at (min) | Voice call at (min) |
|---|---|---|---|---|
| emergency | ||||
| sla-breach | ||||
| owner-decision |
An alert is open until a named person acknowledges it: it repeats, then climbs to the next person, then changes channel. Quiet hours apply to everything except emergencies.
On-call order
1. Sammy
2. Darrin
Business hours 8 am – 6 pm CT · quiet hours 9 pm – 8 am
Door numbers (one per door, from the brand's sender pool)
4512 Lakeshore Ct+14695550141
2201 Preston Hollow+14695550142
18 Canyon Creek+14695550143
907 Mill St+14695550144
1310 Oak Grove Dr+14695550145
Payment rails: ACH free · debit free · card 3% shown before the total · emergency ceiling $2,500.00 bypasses the owner cap and is approved after the fact with photos.