BEELO/Hive
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#4128awaiting ownerSchedule · 2h 52m left

Water under the vanity

4512 Lakeshore Ct, Flower Mound · Brandon Aubrey · opened Oct 17, 8:29 am via app

Cabinet floor under the master sink is wet. Looks like it's coming from the back.

Photos
Tenant photo
IMG_7781 · Brandon · Oct 17, 8:29 am
Vendor diagnosis
IMG_7790 · Marcus · Oct 17, 12:29 pm
AI triage · today 72Urgency today: standing water under a vanity reaches the subfloor within a day. The photo shows a seam leak at the tank of the 2012 water heater feeding this line — replace, not repair.
First fix offered to the tenant: Turn the shutoff valve under the sink clockwise until it stops, then put a towel down.
Approval
Owner cap$1,500.00 · James Carroll
Estimate$1,997.35over cap
Decisionawaiting owner
AccessLockbox LB-4417 · One dog, friendly
Tenant windowsTue 2–4 pm, Wed 9–11 am
Unit history1 other ticket · Water heater 2012, HVAC 2019
Event log · 7
  1. Opened · Brandon via appOct 17, 8:29 am
  2. AI triaged · AIOct 17, 8:35 am
  3. Acknowledged · Sammy via appOct 17, 8:59 am
  4. Dispatched · Sammy via voice · Precision PlumbingOct 17, 9:29 am
  5. Vendor accepted · Marcus via smsOct 17, 10:29 am
  6. Vendor diagnosis · Marcus via appOct 17, 12:29 pm
  7. Owner asked to decide · SystemOct 17, 12:35 pm